Last updated: October 2025
At ToolLendr, accessible from https://toollendr.com.au, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information about you when you use our website, platform, and related services.
1. Information We Collect
We may collect the following types of information:
Account Information:
When you register an account, we collect your name, email address, and login credentials.
Tool Listings:
If you list tools for hire, we collect details you provide (title, description, location, price, and uploaded images).
Communications:
We may collect information you provide through messages, contact forms, or customer support.
Usage and Device Data:
We automatically collect non-personal information such as IP address, browser type, device information, and pages visited.
2. How We Use Your Information
We use your data to:
- Operate and improve the ToolLendr platform.
- Enable users to list, manage, and hire tools securely.
- Communicate with you about your account, transactions, or updates.
- Prevent fraud, enforce terms, and ensure platform security.
- Comply with Australian laws and any applicable legal obligations.
3. How We Share Information
We do not sell or rent your personal data.
We may share information only:
- With payment providers or logistics services necessary to complete transactions.
- With IT, hosting, or analytics providers under strict confidentiality agreements.
- If required by law, court order, or to prevent illegal activity.
4. Data Storage and Security
Your information is securely stored using trusted hosting and database services.
We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no internet transmission is 100% secure, and we cannot guarantee absolute protection.
5. Cookies and Analytics
ToolLendr uses cookies to enhance user experience and collect analytics on site usage.
You may disable cookies in your browser, but some features may not function properly.
6. Your Rights
Under the Privacy Act 1988 (Cth), you may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate data.
- Withdraw consent or request deletion where applicable.
To exercise your rights, contact us at support@toollendr.com.au.
7. Data Retention
We retain data only as long as necessary for legitimate business or legal purposes.
You may request deletion of your account and associated data at any time.
8. Third-Party Links
Our website may contain links to external sites not operated by us.
We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:
📧 support@toollendr.com.au
📍 Rockingham, Western Australia